Patient Support
Compassionate inbound and outbound calls, secure messaging, and portal assistance.
- Bilingual agents
- PHI-trained
- EHR-integrated
Services
The full range of healthcare contact center work — handled.
We design programs around your specialty, your EHR, and your patient population. Every workflow is documented, measured, and HIPAA-aware.
Appointment Scheduling
Live booking, reminders, and recall campaigns across your provider calendars.
- Reduce no-shows
- Real-time slots
- SMS + voice reminders
Revenue Cycle Support
Insurance verification, prior authorization, and AR follow-up done right.
- Eligibility checks
- Denial follow-up
- Self-pay outreach
After-Hours & Triage
Round-the-clock coverage with documented escalation to your on-call team.
- 24/7/365
- Clinical scripts
- Provider escalation
Care Coordination
Outreach for chronic care, post-discharge, and preventive screening programs.
- CCM outreach
- Discharge follow-up
- Quality measures
Multilingual Support
Native-fluency agents in English, Spanish, French, and Arabic.
- Live interpretation
- Localized scripts
- Cultural training