We answer for the people who shouldn't have to wait.
Medinova BPO was built by operators from healthcare and customer experience who got tired of generic call centers fumbling clinical calls. We're small enough to care, large enough to scale.
Our story
Medinova began with a single specialty clinic asking us to cover after-hours calls. Within a year, we were the front door for a network spanning four states.
Today, our agents handle hundreds of thousands of patient interactions a month — scheduling, billing questions, refill requests, triage routing — across primary care, dental, behavioral health, and digital-first practices.
We're independent, profitable, and obsessed with the small moments that make patients feel taken care of.
What we believe
Patient-first
Every script, every metric, every hire is shaped by what's good for the patient.
Measured
We publish weekly QA scores. No vanity metrics, no surprises.
Crafted
Calls are coached, not just counted. We invest in the human on the line.
Partner-minded
We work like an extension of your team — quietly, reliably, in the background.